Frequently Asked Questions

I’m having trouble watching a video

You can contact one of our digital ushers on +441432 265 389 or support@zoovenues.co.uk if you’re experiencing any technical difficulties

What is BIDF TV?

BIDF TV is a new streaming service for dance films and livestreams created by the Birmingham International Dance Festival (BIDF) and ZOO. It is taking place during the dates that BIDF would normally be held in person, 3-13 June. BIDF brings the very best of national and international dance to venues around Birmingham; it’s a celebration of togetherness and the joyful, inspiring nature of dance.

How can I watch BIDF TV on my web browser on my computer, tablet or mobile device?

You will be able to watch films and livestreams on any device with a good internet connection, such as a computer, smartphone or tablet

How do I watch a livestreamed show?

Livestreamed shows can be watched on the livestream page. You can find out what time shows will be live-streamed by checking the BIDF TV programme. Streaming times are always given in British Summer Time (BST).

How do I buy a ticket for City of a Thousand Trades?

You can buy a ticket on the ticket booking page. The piece will be livestreamed on 13 June at 7.30pm BST, 8.30pm BST and 9.30pm BST.

You’ll need to make an account in order to buy a ticket, which you will be prompted to do during purchase. If you’d like to know more information, head to our ticket provider’s support page.

Are the videos available worldwide?

Yes – you can watch from anywhere with a good internet connection. If you want to watch a livestream, be aware that performance times are given in local time, currently British Summer Time (BST). You will need to check what time this is in your time zone if you’re watching from outside the UK.

Do I need to make an account?

No - you don’t need to make an account or sign up to anything to watch BIDF TV content.

The only exception is Birmingham Royal Ballet’s City of a Thousand Trades, which is the only ticketed event in the festival. Head to the ticket booking page to buy a ticket.

How much does it cost?

All BIDF films and livestreams are free to access, with the exception of Birmingham Royal Ballet’s City of a Thousand Trades. If you’d like to donate to the Birmingham International Dance Festival, you can do so via the donate button which will take you to the BIDF donation portal.

Even though this year’s festival is happening online, creating filmed dance is as costly as producing dance in-person, so we’d be grateful if you could consider donating what you might normally spend on a theatre ticket.

Are the shows live performances?

Live-streamed shows will appear under the category ‘Livestream’. You can view information about the next upcoming live-streamed performance here.

Can I watch BIDF TV on my television?

The answer is yes – if you have a smart TV, ChromeCast, FireStick, Apple TV or Roku.

On a smart TV, open your smart TV’s integrated internet browser and type in bidf.zootv.live.

Using an internet browser on a streaming device connected to your TV such as Firestick, Chomecast, Roku or Apple TV, open the internet browser on your device and follow the streaming device instructions to mirror the video onto your television.

You can also connect your laptop to your TV via a HDMI cable, then selecting the relevant output source on your TV. This will then mirror your laptop screen onto your TV screen.

How do you use my data?

For more information, see BIDF’s Privacy Policy.

This website collects analytics data, which anonymously aggregated to inform us about traffic to the site, via Google Analytics. Personally identifying data is not collected by the BIDF TV website.

If you purchase a ticket for City of a Thousand Trades, your details will be stored by InPlayer, our ticketing provider. This is held securely, and you can read their Privacy Policy on their website.

How can I access content warnings for films?

There are content warnings available in a drop-down box under each video. They may contain spoilers.

What protocols are in place to keep dancers and other staff working safely?

All films and livestreams as part of BIDF TV have been produced in line with government guidance, including:

  • Keeping the number of people working together in-person to a minimum
  • Regular COVID-19 testing
  • Adhering to social distancing
  • Rehearsing and performing in large, ventilated spaces
  • Wearing face coverings whenever possible
  • Frequent hand washing, sanitising and cleaning

Contact Us

If none of these answer your questions, you can get in touch on support@zoovenues.co.uk